We thank you and appreciate your purchase with us. We are committed to ensure your satisfaction with any product you have ordered from us. If the product you have ordered from us, is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, a complaint should be lodged within 72 hours. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements.

The order may be cancelled before shipment due to any of the following reasons:

  • The specific product is out of Stock.
  • The order could not be shipped within the specified timeline.
  • On customers request
  • The shipping address is not serviceable.
  • Any other reason beyond the control of MWB Herbal Life Pure Herbs.

Note:

Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

  • Order cancellation before Dispatch: if order is cancelled before dispatch, full Refund will be made.
  • Order Cancellation after Dispatch: Refund will be made, after deducting the Shipping/freight Charges only.

How to raise dispute for an order?

  • Please connect with our customer care via email or call. Please raise your return complain by us at +91 97143 35533.
  • The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
  • Ensure to collect the return address from MWB Herbal Life customer care.
  • Pack the product properly and label the product with the order number, return address and your address.
  • Follow the instructions of customer care carefully for packaging and returning the product using courier services.
  • Ensure that the AWB / tracking number is shared with MWB Herbal Life customer care.
  • The order shall be considered for refund only if the seller receives the product in the same condition as it was received i.e. All original packaging

Exclusion:

A refund can be refused if the following conditions are met –

  • The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.
  • The order returned does not accompany all the freebies which were serviced along with the order.

Refund Timelines:

Pay mode

Refund Mode

Refund from the date of cancellation of order

 Credit Card Credit Card

5-10 Working Days*

Net Banking Baking Account Online Transfer

5-10 Working Days*

Debit Card Bank Account Online Transfer

5-10 Working days*

COD-Cash On Delivery Mwb UPI/Baking Account Online Transfer

24-48 hours / 8-10 Working Days*

 

Note Working Days are Monday to Saturday excluding holidays

Please note: You can check the status of your refund in Your Account on the order’s summary page.

  • We will process the refund after receipt of the product by Times Internet Limited or its business partner. Refund will be processed based on the mode of payment of the order Refund processed through Credit card / Debit card will reflect in the next Credit Card/ Bank statement.
  • Refund Cheque will be issued in the billing name unless otherwise advised by customers.
  • In case the refund Cheque is lost by customer, Cheque will be reissued in15 days on the receipt of affidavit.
  • In case of incorrect name on the refund Cheque, a new Cheque will be reissued in 15 days on the receipt of original Cheque from the customer.
  • If your refund doesn’t appear in Your Account, and the processing time for your payment method has passed, contact customer care for further assistance.